This Privacy Policy describes how KOPPA GOLD ("we", "us", "our") — a gold-buying business located in Koppa, Chikkamagaluru district, Karnataka, and serving customers across the Chikkamagaluru and Shivamogga regions — collects and uses your personal information.
1.Information we collect
Depending on how you interact with us, we may collect:
- Contact details: your name and mobile number.
- Transaction details: the weight, type and purity of gold, and the rate and amount agreed.
- Identity documents (KYC): a government-issued ID such as Aadhaar, PAN, Voter ID or Driving Licence, where required by law.
- Pledge documents: the pledge receipt and related papers you provide.
- Website information: basic, non-identifying technical data such as device type and pages viewed.
2.How we use your information
We use your information only for clear, honest purposes:
- To respond to your enquiry and tell you today's rate.
- To complete your transaction and issue a receipt.
- To meet legal and regulatory obligations such as KYC and record-keeping.
- To prevent fraud and verify rightful ownership.
We do not sell, rent, or trade your personal information to anyone for marketing.
3.KYC & legal requirements
Indian law requires gold buyers to verify customer identity and keep records for transactions above certain values, and to comply with anti-money-laundering rules. If you prefer not to provide the required documents, we may be unable to complete the transaction.
5.Enquiry form & WhatsApp
When you submit the enquiry form, the details you typed are placed into a WhatsApp message that opens on your own phone. You can review it before sending. We use these details only to contact you about your enquiry.
6.How we protect your data
We take reasonable steps to keep your information safe. Physical records are stored securely at our shop, with access limited to authorised staff. While no method is completely foolproof, we work to protect your data against loss, misuse, and unauthorised access.
8.Your rights
You can ask us to:
- Tell you what personal information we hold about you.
- Correct any information that is wrong.
- Delete your information, where we are not legally required to keep it.
To make any of these requests, please contact us below. We may need to verify your identity first.
9.How long we keep records
We keep transaction and KYC records for as long as the law requires, and no longer than necessary. Simple enquiries that do not lead to a transaction are kept only briefly and then removed.
10.Terms of Use
Please read these terms before using our website or services.
Gold rates are indicative
Rates shown are for general guidance and change continuously. The final rate is always confirmed in person at our Koppa counter, after weighing and purity testing. Displayed rates are not a binding offer.
Valid ID is required
You must provide a valid, government-issued ID where the law requires it. We may decline a transaction if we cannot verify identity or rightful ownership.
Releasing pledged gold
To release pledged gold, bring the original pledge receipt and any documents the pledge-holder requires. The process and amount payable depend on the terms set by that bank or finance company.
Website content
We try to keep information accurate, but it is provided "as is" without warranty. We are not liable for loss arising from reliance on indicative information such as rates. The KOPPA GOLD name, logo and content belong to us.
Governing law
These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Chikkamagaluru district, Karnataka.
11.Contact us
For any question about your privacy or these terms, please reach out:
[Shop name & number], Main Road, Koppa, Chikkamagaluru District, Karnataka – 577126